Works with Jira Service Management Cloud
Better Agents. Happier Customers.
AI driven insights for Jira Service Management. Analyze the team and understand your customers deeper.
AI reporting that coaches your team and informs the business
Six focused capabilities to go from activity to action.
AI Agent Analysis
Performance metrics with qualitative summaries across comments and worklogs.
Customer/Org Insights
Theme mining, product issues, sentiment, risks and an action plan per organization.
PDF & CSV Exports
Styled PDFs for sharing. Full CSVs for analysis and BI pipelines.
Saved Reports (48h)
Re-open recent reports without waiting for regeneration.
Secure Jira Cloud Integration
OAuth with scoped permissions. Respects Jira permissions and roles.
Fast setup in minutes
Connect, pick a project, run your first analysis. No scripts required.
How it works
Connect JSM
Authorize with Jira Cloud OAuth and choose your service projects.
Select scope
Pick agents or organizations and a time window to analyze.
Review & export
Share styled PDFs, export CSVs, or re-open saved results.
Integrates with Jira Service Management
Built for Jira Cloud. Respects your existing permissions and roles.
Why JSM‑Pulse
For managers and support leads: faster decisions, clearer coaching, and proactive customer work. See where to coach agents, surface product risks early, and communicate confidently with execs.
- • Coach with clarity: qualitative summaries per agent
- • Be proactive: org trends, risks, and opportunities
- • Shareable: exports built for execs and operations
Security & Privacy
OAuth to Jira Cloud; scoped permissions; no long-term data retention.
OpenAI for analysis
Used for summarization and theme mining; never trains on your data.
Saved 48 hours
Re-open reports within 48h to avoid regenerations.
Ready to make customers happier?
Connect your JSM project and run your first AI-driven analysis in minutes.